Patient Representative, Front Desk - Start at $18/hr at Vail Summit Orthopaedics and Neurosurgery in FRISCO

360 Peak One Drive, Suite 180, Frisco, 80443 | 03/24/2021 | Ad id: 8-0000671688-01

Vail Summit Orthopaedics is looking for a detailed, service oriented team member to join our front desk team either in Frisco. This is a full-time position, and may require shifts to be worked on the weekends and in the evenings. This is an excellent, relatively entry-level, opportunity in the health care industry. Responsibilities include answering phones, patient check in/out, appointment scheduling, data entry, patient registration, and input into Electronic Medical Records system. Computer skills required, experience in healthcare or customer service preferred (preferably in a physical therapy setting).  This is a full-time, year round position with competitive pay, DOE, and fantastic benefits. Following current CDC and Summit County guidelines a mask is required to be worn at work.  

Key Functions and Responsibilities:   
- Ability to interact effectively, and in a supportive manner with persons of all backgrounds.  
- Sustain excellent patient interactions using clear communication and problem-solving skills. 
- Monitor incoming phone calls and direct accordingly; including but not limited to scheduling appointments by phone, directing/transferring calls, taking detailed information for billing purposes over the phone etc.   
- Check-in patients at the front desk in preparation for their appointment with a provider.  
- Assist patients with completion of pre-registration forms, ensuring all items are signed.  
- Check insurance cards and obtain payment as needed.  
- Collect and record co-payments and outstanding balances, and balance cash drawer daily.  
- Cover medical records and prior authorizations when needed.  
- Communicate efficiently to back-office staff regarding needs of patients.  
- Maintain confidentiality of sensitive patient information at all times.  
- Answer the phone in a professional manner and follow procedures for routing calls.  
- Ensure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area items. 
- Previous medical office or professional office experience preferred. 
- Must be comfortable working on computers and learning new computer programs. 
- Ability to provide excellent patient service and maintain confidentiality required. 
- Ability to converse, read and write in English required. Conversational Spanish helpful.  APPLY TODAY! Or contact:  Becky Burns at;