Front Desk & Reservationist Positions

111 Ski Hill Road, Breckenridge, 80424 | 03/17/2017 | Ad id: 12717503
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Details

Front Desk Sales/Reservationist

FULL TIME POSITION AVAILABLE

Summit Mountain Rentals is a short term property management company in Breckenridge and Frisco. The company has grown dramatically over the past 5 years and needs a successful individual, with a desire to learn, to help ensure our growth into the future. This position is to primarily convert inquiries into reservations in our rental homes. When the phones are not ringing (or bookings are not being made) this person also acts as a Front Desk Agent.

REQUIREMENTS:

  • Able to convert inquiries into sales
  • Learns property details quickly and are able to share that knowledge with guests
  • Able to read into what guests are saying to guide the conversation towards the perfect property for them
  • Attention to detail is a must
  • Ability to manage multiple projects concurrently
  • Customer service oriented
  • Basic knowledge of Microsoft office
  • Able to navigate online reservation engine
  • Proficient writing skills (e.g., responding to email inquiries)
  • Ability to work well in different paced environments
  • Excellent time management and organizational skills required
  • Must communicate efficiently with guests and staff
  • Problem solving skills, with the ability to keep positive regardless of the situation
  • Being proactive is imperative
  • Customer service experience in hospitality industry preferred
  • Must be willing to work weekends and holidays

JOB DUTIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

  • Booking reservations (via phone, email, and online)
  • Answering phones and email inquiries
  • Ensure all guest interaction is professional and friendly
  • Making check-in packets for arriving guests
  • Verifying reservations on third party systems
  • Maintaining stock of brochures and information for packets and front desk
  • Upload and edit new information in online booking engine
  • Verifying all documents are completed for check in
  • Running damage authorizations
  • Additional projects will be assigned periodically
  • Other misc. office tasks

To apply for this position: email your resume to kristen.pelto@summitrentals.com.