Patient Representative, Front Desk - Start at $18/hr at Vail Summit Orthopaedics and Neurosurgery in FRISCO360 Peak One Drive, Suite 180, Frisco, 80443 | 05/27/2021 | Ad id: 8-0000690305-01
Vail Summit Orthopaedics is looking for a detailed, service oriented team member to join our front desk team in Frisco. This is a full-time position (with weekly hours between 32 and 40), and may require shifts to be worked on the weekends and in the evenings; our normal schedule is 5 eight hour shifts. This is an excellent, relatively entry-level, opportunity in the health care industry. Responsibilities include answering phones, patient check in/out, appointment scheduling, data entry, patient registration, and input into Electronic Medical Records system. Computer skills required, experience in healthcare or customer service preferred. This is a full-time, year round position with competitive pay, DOE, and fantastic benefits. Following current CDC and Eagle County guidelines a mask is required to be worn at work. Key Functions and Responsibilities Ability to interact effectively, and in a supportive manner with persons of all backgrounds. Sustain excellent patient interactions using clear communication and problem-solving skills. Monitor incoming phone calls and direct accordingly; including but not limited to scheduling appointments by phone, directing/transferring calls, taking detailed information for billing purposes over the phone etc. Check-in patients at the front desk in preparation for their appointment with a provider. Assist patients with completion of pre-registration forms, ensuring all items are signed. Check insurance cards and obtain payment as needed. Collect and record co-payments and outstanding balances, and balance cash drawer daily. Cover medical records and prior authorizations when needed. Communicate efficiently to back-office staff regarding needs of patients. Maintain confidentiality of sensitive patient information at all times. Answer the phone in a professional manner and follow procedures for routing calls. Ensure reception area and waiting rooms are clean. Regularly sanitize counters, surfaces, and reception area items.
Previous medical office or professional office experience preferred.
Must be comfortable working on computers and learning new computer programs.
Ability to provide excellent patient service and maintain confidentiality required.
Ability to converse, read and write in English required. Conversational Spanish helpful.